MII Accredited Mediation Training

Programme Overview

The 2024/2025 Mediation course is a highly interactive, integrated programme designed to enhance and bring about a positive change in thinking and behaviour among the course participants who negotiate in organisations or want to apply mediation skills in their area of work or profession.

This immersive 8 day course takes participants on a deep dive into the theory & practice of developing a mediation mindset and cultivate the traits of skilled mediators to have greater impact through enhancing existing experience and communication skills.

Course Details

• Delivered over 9 sessions
• In Person sessions – Customised cases to fit company context
• In Person Assessment in line with Mii 2024 Accreditation Policy

*Please note: Fee of €250 is paid by you direct to the assessor

Who is this course for

Anyone who wants to add a unique qualification in a growing profession to their expertise – not exclusively but former participants have been HR Managers, People Managers, Team Leaders, Trade Union Officials, Consultants, Medics, Engineers, or anyone who negotiates and deals with conflict and dispute resolution or who would like to!

Why attend

Accredited by the Mediators Institute of Ireland and delivered by leading experts, this course aims to take you on a journey of understanding your conflict management style through understanding and learning core mediation concepts and applying them to workplace and commercial mediation fields.

Small group numbers ensure consistent one-to-one support and feedback throughout the course. All course notes, books and articles are included.

After qualifying, should you wish, we will assist with your Mii membership application and access to Sharing and Learning Groups – a fantastic way to stay connected with the Mediators network and have regular meetings with informed discussions on recent casework.

Programme Overview

Mediation Knowledge & Skills

This training course is designed to provide knowledge and skills in conflict resolution and mediation. It is approved by the Mediators’ Institute of Ireland (MII) as a certified training course for mediators. This is a highly interactive and integrated programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills development through exercises and roleplay. It aims to integrate participants’ experience and abilities with mediation and conflict management.

UNIT 1: Conflict & Mediation

Pillar 1 and Pillar 2

This unit aims to provide students with knowledge of conflict theory and the mediation paradigm; dispute resolution processes; concepts of impartiality and multi-partiality; the mediation process concepts and skills. The skills of mediation are taught through theoretical presentation and experiential learning and students develop active listening, framing, and reframing skills; knowledge of the purpose of storytelling and setting ground rules. Concepts of impartiality, neutrality and multi-partiality are examined and the differences between suppression, settlement and resolution are explored. Students learn how to open the mediation space; facilitate collaborative relationships in mediation, and analyse conflict through the understanding of positions and interests in client’s conflict stories.

UNIT 2: Creativity & Negotiation

Pillar 3 and Pillar 4

This unit introduces students to negotiation as a process of bargaining between two (or more) interests, in a competitive or collaborative style. Students learn about negotiation as it is conducted directly by the concerned parties or takes place during the mediation process. Principled and positional negotiations are explored both in theory and in practice through coached experiential exercises. Students are taught how to manage impasse and nonagreement, and how to use caucus, shuttle mediation and co-mediation. Identifying, gathering, managing, analysing, prioritising, and working with information through option development, brainstorming and reality testing are explored in theory and in practice.

UNIT 3: Use of Language, Questioning & Ethics

Pillar 5 and Pillar 6

This unit aims to give students knowledge and sensitivity to mediation ethics through the exploration of ethical codes and the application of these codes to ethical dilemmas. Students learn the language and form of Mediated Agreements in theory and practice. The creation of formulations as an analytical tool is developed through mediation film review and through practice. Students learn how to introduce more information in the system (family, business, community etc.) through questioning, thus creating dialogues with a difference. A variety of forms of questioning are taught, each with a specific goal and purpose.

UNIT 4: Mediation Practice

Pillar 7

Students develop their mediation practice and skills in this session and explore mediation dynamics and the purpose result of different interventions. Students are given extensive individual coaching in mediation practice in role-play to enhance their self-knowledge and develop their mediation practice. The use of positive and constructive language in giving feedback, and the nature of power dynamics in mediation are also taught.

Course Assessment

Pillar 8

Mediation role-play.

*Please Note*
There is an out of course weekly time commitment of 2 hours per week where participants will be required to do project work as part of a team and role-play practice.