Course Overview
Managing a team for the first time can be a very daunting experience. Your success is completely tied to the performance of others. In order to face the challenges of your new role, you need to equip yourself with the essential people management skills that will enable you to motivate and gain employee commitment.
What this course will give you:
This two-day programme will provide you with the tools and tactics that will help you make the transition from an individual contributor to a well-respected manager in order to achieve team success and drive bottom line performance.
Who Should Attend:
- Newly appointed managers, supervisors and team leaders who need support
- Supervisors and team leaders who want to update and improve their skills
- Experienced supervisors and team leaders who have received little formal training for their role
- Future team leader or supervisor
Day One
Module 1: Managing Team Dynamics: You as Team Leader
- Introductions and programme agenda
- Understanding your new authority and responsibilities
- Clarifying your team’s role and function
Module 2: Staying in Control: Managing You and Your Team’s Performance
- Staying in control of your schedule
- ‘Managing’ your boss
- Personal performance review
- Effective delegation: managing your team to its full potential
- Why some people resist delegating
- The damage done by not trusting people (micromanagement)
Module 3: Communication
- Communication as the life blood of management
- Building a message
- Tailoring your message
- Using the appropriate channels of communication
- VIP4 on your feet skills
- Barriers to effective communication
- Model for effective questioning
- 7 assertion techniques: key assertive behaviours and techniques which you can develop to add to your confidence and competence
Module 4: Coaching Module for First Time Managers
- The fundamental skills of coaching
- GROW model
- GROW questions: Structured conversations for focused results
- Conversing with intention – performance enhancing feedback
- Coaching for personal development
- Coaching on-the-go
Day Two
Module 5: Interpersonal Effectiveness to Influence Your Team to Work with You
- Influence, negotiation, manipulation – the differences
- Influence with Impact: Be the best of yourself and get what you want from your team
- Understand the power of perspective and how we need to develop an awareness of the range of personal styles and attitudes we are likely to encounter, including a full awareness of your own preferences and how these styles may impact on your ability to influence others
- The process of influence. Intra Personal – Starts with Self: You are the instrument of influence
- Interpersonal: Selecting the appropriate influencing strategies and behaviours to work collaborative and develop mutual commitment
- Using the 9 levers of connection appropriately
- Context: Be situation and context savvy
- Positive influence model – ISQ index
Module 6: Building High Performance Teams through Effective Business Relationships
- The trust formula
- The Team Experience Model
Module 7: Motivating Self and Others in Order to Achieve Tangible Results
Motivation theories and concepts
- Who is responsible for motivation?
- The manager as motivator?
- How to motivate oneself
- Understanding your team needs – identifying what motivates and drives them
- Releasing empowerment from leaders – allowing them to let go to grow
- Achieving purpose, autonomy and mastery
